We're here to help you address any work or learning-related concerns at Duke.
At the heart of our mission lies a four-fold purpose, designed to support and empower our Duke community:
Our Four-Fold Purpose
Provide a space for individuals and groups to discuss their experiences and facilitate constructive problem solving.
Assist faculty, staff, and students in navigating the decentralized system by bridging the gap between the formal and informal.
Serve as a catalyst for change by identifying emerging trends that may impact the entire university community.
Promote a conflict competent culture that is resilient, flexible and collaborative through customized workshops.
We're here to support you in a variety of ways.
What We Can Do
- Provide a protected place to discuss what matters to you
- Listen
- Help you think through and evaluate possible options
- Provide information about Duke policies and procedures
- Assist in preparing for an important conversation
- Facilitate conversations between two or more people
- Make referrals to other university resources
- Recommend policy changes when appropriate
- Suggest constructive processes for addressing
challenging issues - Provide tailored conflict resolution education and training
- Promote fairness
What We Can’t Do
- Advocate for any individuals
- Offer legal advice
- Establish, change, or set aside policies
- Accept formal complaints
- Participate in any formal process, inside or outside of the University, as a witness or otherwise
The Office of the Ombuds is not an “Office of Notice” for Duke University. What is shared with us is not shared elsewhere and does not make the university aware of your concern.
